DIGITAL SERVICES

Axiz Digital Services is the internal team of digital architects and technologists working to build a powerful and dynamic company and partner, enabling digital capabilities. This is achieved by digitally transforming vital business services for vendors, employees, partners and their end-customers – making every external touchpoint across the business a digitally optimized and architected user experience.

Digital Services achieves this by creating and protecting new revenue through our self-designed and developed digital platform. The design principle, utilised in all digital transformation projects, is to reduce complexity and agitation to enable the rapid development and value scalability of our technologies and services. The cross-disciplinary teams follow best practices and new techniques to enable digital transformation

Digital Services enables partners and end-users to transact in a unique marketplace across various products, services, vendors, geolocations and levels of complexity on a single pane of glass. Over and above the transaction, Axiz Digital Services provides vendors and partners the ability to leverage existing endpoint integrations into their systems, building an end-to-end solution. Vendors and partners can create unique offerings for their customers that complement and/or mirror products and services on the marketplace whilst configuring their own pricing rules for bespoke offerings and solutions.

FIELD SERVICES

Axiz Field Services, formally known as Tricon Services and thereafter Axiz Services, is a hardware and software services-and-support company that operates in 30 countries on the African continent. The team simplifies and manages the deployment of vendor and systems integrators, as well as post-implementation maintenance support for clients and business partners. This allows for optimum business continuity, systems performance and service level attainment. The Field Services includes:

• Asset management
• Client installation and maintenance support services
• Effective and efficient parts logistics and services process integration
• End-user support with smart hands and eyes
• Part stocking capabilities at our local offices
• Specialising in client installations and maintenance support
• Technical services & support
• Vendor management
• Warranty management and fulfilment

Field Services clients are mainly multinational companies across a wide, and diverse, industry coverage, including:

• Agriculture
• Banking and Insurance
• Beverages
• ICT (Information and Communications Technology)
• Industrial
• Mining
• Oil and Petroleum
• Pharmaceutical
• Travel and Transport
• Telecommunications

TECHNOLOGY SERVICES

Axiz Technology Services has built a strong implementation capability, leveraging the company’s pool of certified experts and strong vendor relationships. Technology Services comprises this accumulated technical expertise providing network and security monitoring, management and remedial services via a dedicated network and security operations centre (N-SOC).

Technology Services offers a portfolio of managed services around the Axiz-owned network and security offerings, enabling small and medium businesses to take advantage of enterprise-level network and security management services on a monthly subscription or consumption basis.

Over the years, larger companies have demonstrated the capability to develop services, whilst Small and medium-sized enterprises (SMEs) struggle to gain or develop enterprise-grade services. Technology Services aids Small and medium-sized enterprises to compete by levelling the playing field.

In a digital-enabled environment, there are several critical services that they require access to, despite the business size or complexity.

Enabled by Axiz’s Technology Services, partners can provide a full services portfolio to their customers without the overwhelming limitation of Capex (capital expenditure) investment. These services enable the partners to compliment, enhance or differentiate their existing portfolio to their customers, creating new revenue streams and business relevance for them.

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